Service Level Agreement
Last updated: 6th of September, 2022
This service level agreement (SLA) identifies the services required and the expected level of services.
Service availability is only guaranteed when measured from germany. In the future access to the service will be independent of the actual location of the users. All times are measured from the client side.
This SLA does not apply to:
- Issues caused by situations outside the control of Codesphere, such as large-scale internet outages, datacenter outages and natural disasters
- 3rd-party software, or vendor-related 1-Clicks
- Issues related to service or account restrictions, including but not limited to a customer’s use of the services in violation of the agreement
- Downtime during maintenance windows, user-initiated downtime, or automated upgrades
We will evaluate all infomation reasonably available to us and make a good faith determination of whether a service credit is owed.
Paid Customer Hosting
Workspaces that have paid plans (all plans except the basic plan) selected are available and able to serve traffic.
Free Customer Hosting
Workspaces with free plans selected are available and able to serve traffic.